comfortbetPrivacy Policy

This page describes what we collect when you use comfortbet and how we keep that data protected. We at comfortbet collect personal information — your email, identity documents, contact details, and payment information — when you register and transact on our platform. We treat this data as confidential and process it only for purposes outlined in this policy.

We do not sell your data to marketers or advertisers outside our business group. However, we do share some information with payment processors, fraud-prevention vendors, and legal authorities where required by law. This policy explains those practices and your rights under applicable data-protection law.

If you have questions about how we handle your data on comfortbet, our support team can provide additional detail in English.

What Data We Collect on comfortbet

We at comfortbet collect data in stages. When you register, we collect email, password, and phone number. To verify your account, we require a government-issued ID, date of birth, and residential address. This is standard Know Your Customer (KYC) practice across regulated platforms.

Once verified, we also collect payment information — your chosen deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and transaction history. When you use comfortbet, we log your market activity (bets placed, games played, cash deposits and withdrawals). We also collect device and browser information — IP address, device type, browser version — for fraud prevention and service analytics.

We do not collect biometric data, and we do not use facial recognition. We do not track your location beyond your IP address, except where you voluntarily allow it.

How We Use Your Data

We at comfortbet use your data for several lawful purposes. First, we verify your identity to comply with regulatory requirements. Second, we use payment and transaction data to process deposits and withdrawals, detect fraud, and prevent money-laundering. Third, we use your activity logs to resolve disputes — if you report a bet error on Liga 1 fixtures or a live-dealer table issue, we review your transaction record to investigate.

We also use data to improve comfortbet. We analyze aggregate usage patterns — which sports markets are popular during Piala AFF or Champions League seasons, which payment methods users prefer, which slot games drive engagement — to inform product updates. We do not use individual data for this purpose; we aggregate and anonymize.

We may contact you via email about account security, payment updates, or system maintenance. We do not use comfortbet data for unsolicited marketing or to sell contact lists.

Identity Data: Email, name, ID document, address. Used for account verification and regulatory compliance.
Payment Data: Deposit method, bank account (masked), transaction history. Processed by payment partners; we retain encrypted records.
Activity Data: Bets, games played, wins/losses, login timestamps. Used for dispute resolution and service improvement.
Technical Data: IP address, device type, browser. Retained for fraud prevention and security.

Third-Party Processors and Data Sharing

We at comfortbet do not operate in isolation. We share specific data with trusted partners to deliver our service. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks online payment, e-wallet, mobile banking, local payment) receive your deposit and withdrawal details — they process those transactions under their own privacy terms. We do not control their data practices; you should review their policies.

We also engage fraud-prevention vendors who receive anonymized or hashed versions of your data — transaction patterns, device fingerprints, velocity checks — to detect suspicious activity on comfortbet. We do not share your full identity with these vendors.

We share data with legal authorities only when required by law — for example, if a court issues a subpoena or local financial-crimes investigators request information. We do not voluntarily report individual accounts to authorities unless compelled.

Data Retention and Storage

We at comfortbet retain your data as long as your account is active, plus a period thereafter for regulatory and dispute-resolution purposes. Typically, we keep account records for five years after closure or account inactivity. We retain transaction logs to honour withdrawal disputes and gambling loss complaints.

Our servers may sit outside Indonesia — we use international data-centre partners to ensure service availability during peak usage (Idul Fitri, Idul Adha, Imlek, Liga 1 finals, Piala Indonesia knock-outs, Champions League nights). Your data is encrypted in transit and at rest, and we comply with international data-protection standards.

Note: We do not guarantee unbreakable security, but we invest in encryption, firewalls, and regular security audits. If we discover a data breach, we will notify affected users and regulatory authorities as required by law.

Your Rights on comfortbet

You have the right to access, correct, and delete your personal data on comfortbet, subject to legal and operational constraints. If you wish to access a copy of the data we hold about you, or to correct inaccuracies, contact our support team in English. We will respond within a standard timeframe.

You can request account closure and data deletion. We will delete non-essential data immediately, but we may retain transaction records as required by law or to resolve outstanding disputes.

You have the right to object to certain processing — for example, if you do not wish to receive system-maintenance emails from comfortbet, you can unsubscribe. However, you cannot opt out of identity verification or fraud-prevention measures; those are mandatory to operate your account.

Cookies and Tracking

We at comfortbet use cookies to remember your login session, store preferences, and track site analytics. These cookies are not sold to advertisers. Essential cookies (session, security) are necessary for comfortbet to function. Optional analytics cookies help us understand how users engage with football markets, live-dealer tables, and slots.

You can disable cookies in your browser settings, but doing so may impair your experience on comfortbet. We do not use third-party tracking pixels or marketing cookies.

Data Protection and Your Jurisdiction

We at comfortbet acknowledge that users access our platform from different jurisdictions — Jakarta, Surabaya, Bandung, Medan, and beyond. Local data-protection laws may grant you additional rights beyond those stated in this policy. Where applicable law is stronger than our policy, we follow that law.

If you believe our data practices violate your rights, you have the right to lodge a complaint with your local data-protection authority.

Policy Updates

We may update this privacy policy from time to time. Material changes will be notified via email or in-app alert. Your continued use of comfortbet after such notice constitutes acceptance of the revised policy. If you do not accept changes, you can request account closure.

For questions about this policy or to exercise your data rights, contact our support team or visit our FAQ page. We also maintain a Terms of Use page outlining your account and service obligations.